Refund Eligibility:

• ✅ Full Refund: Only available if cancellation is made within 24 hours of booking (not 24 hours before the tour)
• ❌ No Refund: Cancellations made after 24 hours of booking – regardless of tour date

Important Notes:

1. The 24-hour refund period begins from your booking confirmation time
2. Refunds will be processed within 2-3 business days to your original payment method

How to Cancel:

1. Contact us via WhatsApp at [+971556707549]
2. Provide your booking reference number
3. We will verify your booking time and process eligible refunds

Exceptions:

• Tours cancelled by Dubai Sand King due to weather/safety concerns qualify for:
  • Full refund OR
  • Free rescheduling

No Refund Will Be Given For:

• Late arrivals/no-shows
• Changes requested within 24 hours of tour time
• Dissatisfaction with weather conditions during the tour